Question: What Payment Methods do you accept?

Answer: ShuffleAndCutCards.com takes payments on this site through Paypal.

You can either use a credit card or your checking account through Paypal. It's fast and efficient. We get our money almost instantaneously and you get your cards quickly. Also, if we buy cards, we can also pay you via PayPal if that is your preferred method.

Paypal payments will usually ship same or next day, but could take up to 3 business days in some instances for order processing.

Question: How much does it cost to ship my order?

Shipping charges vary based on the type of service used. Normally we will ship orders via the US Postal Service. Your cost for this depends on how many cards you buy. Normal domestic shipping starts at $3.29 goes up from there depending on number of items and in some cases, weight.  International starts at $3.99.  Please note that some of the rates for Fed Ex International Priority Shipping are subject to change.  Some countries cost significantly more to ship to than others, and we reserve the right to request additional funds to be able to ship to those countries.  Please note, this will not apply to the vast majority of shipments.

Overnight, 2 Day, and Express Saver (3 Day) shipping are available in the United States only. To be eligible, all orders must be placed and received by 10am Pacific time on business days (Monday - Friday). Any orders received after this time may ship that day, but are not guaranteed to go out until the next business day. FedEx shipping days are Monday - Friday. This means only those days are used to determine a delivery date. (For example, if you choose 2 day delivery via FedEx, and your order is shipped out on a Friday, you will receive it on Tuesday.)

We will not ship, nor will you receive Overnight orders on Saturday or Sunday. If you absolutely need a Saturday delivery on an order, please call us and specifically request it, as it will be an additional charge. In certain cases of Credit Card or PayPal payment expedited orders, we may require that the order be shipped to a billing address only - orders being sent to non-billing addresses that you provide may experience delays as we attempt to verify your account. If you have other questions regarding this method, please call us. We cannot guarantee the delivery time on overnight orders. If an overnight order takes longer to ship to you, and the shipping company determines that they were at fault and refunds the shipping charge, we will pass the shipping part of that refund along to you (we will not refund handling).

Question: All the international shipping options say "SINGLES ONLY". Why is that?

This is for several reasons:

1. Shipping products internationally costs a lot of money - often significantly more than would be paid in shipping for single cards.
2. Customs: While you can put singles in an envelope and send them right through customs, we have found the larger items cause greater problems in customs, and sometimes can get held there for an absurd amount of time. Frankly, we got tired of customers complaining about orders taking a lot of time when we knew the reason was customs. Since we instituted this policy, we've had faster international delivery time, and significantly fewer complaints about orders taking a long time.
3. A manufacturer may prohibit us shipping their products outside the United States, due to contracts they have with vendors in foreign countries.

Question: I did not receive my order. What should I do?

If it has been at least 7 days since the order was placed and payment was received (allow 14 days if you are International), you can call us at 562-694-9500 or e-mail us at support@shuffleandcut.com to check on the status of the order. 99% of the time, your order has already been shipped and is simply taking longer in the mail. Once in a while, though, an order might have been held up for one reason or another. In this case you should have received an e-mail stating this. If you did not receive an email, please check your bulk or junk email folder before calling or contacting us.

All USA orders and all Fed Ex shipped orders should receive an e-mail confirming their shipment. If you do not get this e-mail, please check your bulk or junk email folder to see if it got rerouted there. If you still do not see a confirmation email from us, feel free to contact us and inform us of this so we can get you that information.

At ShuffleAndCutCards.com we take the utmost care to insure your cards are properly packaged and shipped on their way in a timely manner. All items purchased from ShuffleAndCutCards.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our deliver to the carrier. Once your package leaves our hands, we assume no responsibility for the safe delivery of uninsured packages. Delivery confirmation numbers on USPS shipping will only record delivery of the package. Please be aware that Delivery Confirmation service does not track your package in transit between us and you. It is only as it states, "Delivery" Confirmation. Tracking numbers on Fed Ex will show you where a package may be in transit. Additionally, choosing a FedEx shipping option provides insurance for your shipment.

If you live outside the United States you have FedEx as an option. FedEx is highly reliable and can provide insurance and tracking numbers on all shipments. If you choose a non-FedEx option, the cards are being sent at your own risk under a shipment contract, and we do not accept any responsibility for their safe arrival.

Question: I placed two orders and got charged twice for shipping, but the order came in only 1 envelope. What can I do about this?

Honestly, there is very little we can do. All orders are charged shipping on a "per order" basis. This means once you check out, the order is placed and shipping is charged. Doing it again will cause the cart to charge you shipping a second time. Our best recommendation is to make sure you have all the cards you want in your initial order - it helps with simplicity on our end. If you place two orders within a close time frame of each other (generally any 2 orders between 5pm Pacific and 9am Pacific on the same day), you would be advised to choose the cheapest available shipping option for the second option, as all your cards will be shipped together with the most expensive shipping option chosen.

Question: I placed an order and wish to cancel this order. What are my options?

Any unshipped order may be cancelled for a 15% handling fee ($3.00 minimum fee) by writing to support@shuffleandcut.com. Once an item has been shipped, it can not be canceled.

Question: What happens if you try to contact me about an order and I do not respond?

From time to time, and you may place an order and we may need to contact you about your order. There are several reasons this may be necessary. First of all, please make sure that you provide a valid, often-checked e-mail address. Always be sure to check your bulk or junk email folder for misdirected emails from us. This helps a LOT with making sure that there are no problems. Common reasons we may need to contact you:

#1 - You live inside California and selected "Outside California" upon checkout, resulting in the cart not charging you appropriate sales tax ($1.00 service charge applies in this case)

#2 - You are international placing a large, first-time order. We need to go through a verification process on this - please check your email for instructions (or your bulk email folder)

#3 - There is an error in your address requiring fixing.

#4 - You are an international customer that chose a domestic shipping option ($1.00 service charge applies)

In these cases, orders will be held for 10 days from the day we e-mail you back. At the end of 10 days, if they are not responded to, we reserve the right to treat the order as though it is canceled, and it will be refunded, minus the 15% ($3.00 minimum) handling fee.

In the case of tax not being paid or additional monies needing to be paid for selecting the wrong shipping, we reserve the right to ship the order not as ordered, rather shipping the order minus enough cards to cover the additional funds required. In this case, our philosophy is to pull quality, not quantity so we can ship as much of the order as possible.

Question: I'm not happy with the condition of the cards I received. What are my options?

We are extremely conscious to make sure that every card we ship stated as NM condition is actually in NM condition. That said, very rarely something may slip past our grader that is not in the stated condition. If you feel that the condition of the cards you have received significantly differs from what our grading chart outlines, please feel free to contact us with your concerns so we may address them. Usually we will ask you to send back misgraded cards for our inspection. If we agree with your assessment, we will replace the cards at our expense. All claims must be made within 48 hours of the package receipt.

If you are a collector, and require cards in a hand picked condition, feel free to call us at 562-694-9500 or by writing to support@shuffleandcut.com before placing your order so we may better serve you (an additional charge for hand picked cards will apply).

Question: I placed an order for cards and have received them, but no longer want them. What are my options?

With the volatile secondary market, there is very little we can do, unfortunately. We try to resolve this on a case-by-case basis, but sometimes we will be unable to come to a resolution. We always attempt to ship the cards out quickly so that you will still "want them" by the time they arrive. If you feel you have a legitimate reason for wanting a refund on an order, you are always free to call or write us and ask, but all refunds are done solely at our discretion.

Question: I saw some cards listed for $0.00 on your site. Are these cards really free?

From time to time you may notice some cards listed at a price of $0.00, especially foil cards. It's quite obvious that as a business we can't give away cards for free (well, we can as a part of a promotion when you buy other cards, but that's another story). When this occurs, it's simply a glitch in our system. They appear this way sometimes when the cards are out of stock. We apologize for the inconvenience. We'd give you a refund for the cards, but then again, refunding zero is still zero, right? :) If this occurs as part of a larger order, unless you write and ask us about the price of the card before shipping, we will simply ship the order without the $0.00 cost cards. Always remember, prices are subject to change without notice.

Question: What happens if we sell more of a card than we actually have in stock?

We maintain several sites, and not all of them update our inventory here when a card is ordered. If we sell more of a card than we actually have, either through a card selling through multiple sites, or through an inventory error, this is how we determine which people get the card they order, and how many they get:

1. We first reduce any people that have ordered more than a playset of a card down to one playset.
2. Then preference goes first to orders placed on our main site over any other sites. (This is not our main site.)
3. Preference is then given to orders on sites that automatically generate an invoice in our main site's system over orders that we have to put in manually. (This site DOES NOT generate invoices in our system.)
4. Amongst still tied orders, customers who have ordered using a FedEx Express shipping option are prioritized over non-FedEx orders. Also, Overnight takes precedence over 2 day, which takes precedence over Express Saver (3 day) within the FedEx Options.
5. If there are still ties, they are broken by the time the order was placed. (Meaning, the earliest orders in any remaining ties get the cards.)